During the road test being conducted post alignment by one of their technicians, one of the overflow coolant hose connectors miraculously failed and started leaking. The broken part ended up being a 90 degree tempered plastic part that costs less than $40(for the genuine replacement part). While they applied a temporary fix, they did refuse multiple times to make it right and replace the part at no cost(since this occurred while one of their technicians drove my vehicle). Then they quoted me $361 to replace a $40 part that takes less than 10 minutes to replace. Needless to say, go elsewhere for repairs/diagnostic work. Way overpriced and made all of their repair/maintenance recommendations sound as if I it needed fixed or replaced right now......Avoid this place at all costs!!!
Robert, we're sorry for the disappointment this has caused. We take responsibility for any inconvenience our actions may have caused you. We always strive to provide exceptional service, and we regret falling short in your case. If there is anything further we could do to rectify the situation, please call us at (361) 991-4665. -Todd
- Romay's Auto Service